Shipping & Returns
Shipping
How long does it take for my order to be delivered?
You can expect your package within 7-10 business days, and in case of a larger volume of orders, your package will be delivered within 15 business days.
Which delivery service do you use?
World wide
Yanwen Express
Yun Express
DHL
Do I receive a tracking number for my package?
After your order is fulfilled, you will receive a fulfilment confirmation email with the tracking number.
Returns
Can I return or exchange the products?
Our handmade products require significant time and effort, which limits our inventory. Therefore, we cannot offer returns or exchanges for Vaggu Jewelry. However, we provide a lifetime warranty: if your jewelry sustains any damage, you can send it back to us, and we will repair it for free regardless of the amount of time of damage.
Repairment Expenses
The shipping costs for returning the goods are the responsibility of the customer. Meanwhile the shipping costs for sending the new product to you are the responsibility of Vaggu Jewelry. For any further assistance, please contact us at contactus@vaggu.studio.